Sources

Every document we quoted, grouped by who published it. The number is how many answers on this site come from it.

first party317

The operator of the thing being described, or the body that defines it.

https://www.legislation.gov.au/C2004A00109/2026-07-01/2026-07-01/text/original/epub/OEBPS/document_4/document_4.htmllegislation.gov.au158
https://www.accc.gov.au/system/files/Consumer%20guarantees%20-%20A%20guide%20for%20businesses%20and%20legal%20practitioners.pdfaccc.gov.au82
Repair, replace, refund, cancel | ACCCaccc.gov.au75
https://www.accc.gov.au/system/files/consumer-issues-second-hand-cars-dec-2025.pdfaccc.gov.au41
Warranties | ACCCaccc.gov.au37
https://www.accc.gov.au/system/files/acl-consumer-guarantee-guidance-durability.pdfaccc.gov.au33
'No refund' signs - Consumer Affairs Victoriaconsumer.vic.gov.au30
Consumer rights and guarantees | ACCCaccc.gov.au19
Telemarketing and door-to-door sales | ACCCaccc.gov.au15
Consumer guarantees that apply automatically - Consumer Affairs Victoriaconsumer.vic.gov.au15
https://consumerlaw.gov.au/sites/consumer/files/2025-02/report-australian-consumer-survey-2023.pdfconsumerlaw.gov.au15
Lay-bys - Consumer Affairs Victoriaconsumer.vic.gov.au14
Consumer rights and guarantees | ACCCaccc.gov.au13
Warranties | ACCCaccc.gov.au12
Repair notices | ACCCaccc.gov.au11
Selling online | ACCCaccc.gov.au11
Banned products and recalls - Consumer Affairs Victoriaconsumer.vic.gov.au11
Receipts and other proof of transaction - Consumer Affairs Victoriaconsumer.vic.gov.au11
https://www.consumer.vic.gov.au/licensing-and-registration/motor-car-traders/running-your-business/obligations-used-car-salesconsumer.vic.gov.au11
New and second-hand cars | ACCCaccc.gov.au10
Buying parallel imports | ACCCaccc.gov.au9
Receipts, bills, proof of purchase | ACCCaccc.gov.au9
https://www.accc.gov.au/media-release/misleading-and-high-pressure-unsolicited-sales-practices-widespreadaccc.gov.au9
Change of mind - Consumer Affairs Victoriaconsumer.vic.gov.au9
Buying from an overseas seller online - Consumer Affairs Victoriaconsumer.vic.gov.au9
Faulty product - Consumer Affairs Victoriaconsumer.vic.gov.au9
Expired warranty - Consumer Affairs Victoriaconsumer.vic.gov.au9
Types of warranties - Consumer Affairs Victoriaconsumer.vic.gov.au9
Selling tickets to events | ACCCaccc.gov.au8
Claiming compensation | ACCCaccc.gov.au8
Repair, replace, refund, cancel | ACCCaccc.gov.au8
Cancelling a contract for services - Consumer Affairs Victoriaconsumer.vic.gov.au8
Rejecting and returning products - Consumer Affairs Victoriaconsumer.vic.gov.au8
https://www.accc.gov.au/about-us/publications/a-guide-to-consumer-guarantees-for-businesses-and-legal-practitionersaccc.gov.au7
Selling parallel imports | ACCCaccc.gov.au7
Where to go for consumer help | ACCCaccc.gov.au7
https://www.accc.gov.au/system/files/unsolicited-selling-and-lead-generation-review-of-consumer-experience-and-business-practices-july-2026.pdfaccc.gov.au7
Services took too long - Consumer Affairs Victoriaconsumer.vic.gov.au7
Damages and compensation - Consumer Affairs Victoriaconsumer.vic.gov.au7
Consumer rights and guarantees | ACCCaccc.gov.au6
https://www.consumer.vic.gov.au/consumers-and-businesses/cars/buying-a-used-car/cooling-off-periodconsumer.vic.gov.au6
Services not done with due care and skill - Consumer Affairs Victoriaconsumer.vic.gov.au6
Product cannot be repaired - Consumer Affairs Victoriaconsumer.vic.gov.au6
Telemarketing and door-to-door sales | ACCCaccc.gov.au5
Contacting a business to fix a problem | ACCCaccc.gov.au5
Gift vouchers and gift cards - Consumer Affairs Victoriaconsumer.vic.gov.au5
Sales items - refunds - Consumer Affairs Victoriaconsumer.vic.gov.au5
https://www.legislation.gov.au/C2018A00133/asmade/2018-10-25/text/original/epub/OEBPS/document_1/document_1.htmllegislation.gov.au5
https://www.legislation.gov.au/F1996B01420/2026-08-11/2026-08-11/text/original/pdflegislation.gov.au5
https://www.accc.gov.au/consumers/advertising-and-promotions/gift-cards-and-discount-vouchersaccc.gov.au4
Payment methods | ACCCaccc.gov.au4
Door-to-door sales - Consumer Affairs Victoriaconsumer.vic.gov.au4
Parallel imports - Consumer Affairs Victoriaconsumer.vic.gov.au4
Buying from a private seller online - Consumer Affairs Victoriaconsumer.vic.gov.au4
https://www.accc.gov.au/system/files/Consumer%20guarantees%20-%20a%20guide%20for%20consumers%20-%20July%202021.pdfaccc.gov.au3
Warranties on used cars - Consumer Affairs Victoriaconsumer.vic.gov.au3
https://www.consumer.vic.gov.au/consumers-and-businesses/products-and-services/business-practices/contracts/health-and-fitness-centres-unfair-contract-termsconsumer.vic.gov.au3
https://www.consumer.vic.gov.au/consumers-and-businesses/products-and-services/business-practices/contracts/unfair-contract-termsconsumer.vic.gov.au3
Penalties - lay-by sales - Consumer Affairs Victoriaconsumer.vic.gov.au3
Factory outlets - refunds - Consumer Affairs Victoriaconsumer.vic.gov.au3
https://www.productsafety.gov.au/business/understand-product-safety-rules/role-of-the-accc-and-government-in-recalls/compulsory-takata-airbag-recallproductsafety.gov.au3
Product safety responsibilities | ACCCaccc.gov.au2
Penalties - unsolicited consumer agreements - Consumer Affairs Victoriaconsumer.vic.gov.au2
Original packaging - Consumer Affairs Victoriaconsumer.vic.gov.au2
Second hand items - refunds - Consumer Affairs Victoriaconsumer.vic.gov.au2
Repairs and replacements under warranty - Consumer Affairs Victoriaconsumer.vic.gov.au2
https://www.legislation.gov.au/C2020A00141/asmade/2020-12-17/text/original/epub/OEBPS/document_1/document_1.htmllegislation.gov.au2
https://www.productsafety.gov.au/business/recall-an-unsafe-product/tell-the-accc-of-the-recallproductsafety.gov.au2
https://www.productsafety.gov.au/consumers/respond-to-recalls-and-unsafe-products/what-to-do-when-a-product-is-recalledproductsafety.gov.au2
https://www.accc.gov.au/about-us/publications/guidance-on-the-consumer-guarantee-as-to-acceptable-quality-and-%E2%80%98durability%E2%80%99accc.gov.au1
Repair, replace, refund, cancel | ACCCaccc.gov.au1
Telemarketing - Consumer Affairs Victoriaconsumer.vic.gov.au1
Unsolicited consumer agreements - Consumer Affairs Victoriaconsumer.vic.gov.au1
Buying from an Australian business online - Consumer Affairs Victoriaconsumer.vic.gov.au1
Seconds or samples - refunds - Consumer Affairs Victoriaconsumer.vic.gov.au1
Warranty cards - Consumer Affairs Victoriaconsumer.vic.gov.au1
https://www.productsafety.gov.au/business/recall-an-unsafe-product/choose-a-remedyproductsafety.gov.au1
https://www.productsafety.gov.au/recalls/conducting-a-consumer-product-safety-recallproductsafety.gov.au1
Problem with a product or service you sold | ACCCaccc.gov.au
Compensation claims | ACCCaccc.gov.au
Selling products and services | ACCCaccc.gov.au
Contracts | ACCCaccc.gov.au
Payment methods | ACCCaccc.gov.au
Receipts, bills, proof of purchase | ACCCaccc.gov.au
Supplying products or services that are paid for | ACCCaccc.gov.au
Supplying unrequested products or services | ACCCaccc.gov.au
Unfair business practices | ACCCaccc.gov.au
Specific products and activities | ACCCaccc.gov.au
Car hire | ACCCaccc.gov.au
Foreign currency and money exchange | ACCCaccc.gov.au
Home care services | ACCCaccc.gov.au
New and second-hand cars | ACCCaccc.gov.au
New caravans | ACCCaccc.gov.au
Private health insurance | ACCCaccc.gov.au
Provider obligations under the National Disability Insurance Scheme (NDIS) | ACCCaccc.gov.au
Specialist disability accommodation contracts | ACCCaccc.gov.au
Solar panel systems and home batteries | ACCCaccc.gov.au
Travel delays and cancellations | ACCCaccc.gov.au
Buying products and services | ACCCaccc.gov.au
Buying online | ACCCaccc.gov.au
Buying tickets to events | ACCCaccc.gov.au
Contracts | ACCCaccc.gov.au
Contracts | ACCCaccc.gov.au
Not receiving products or services that are paid for | ACCCaccc.gov.au
Receiving unrequested products or services | ACCCaccc.gov.au
Unfair business practices | ACCCaccc.gov.au
Problem with a product or service you bought | ACCCaccc.gov.au
Buying products and services | ACCCaccc.gov.au
Consumer rights and guarantees | ACCCaccc.gov.au
Warranties | ACCCaccc.gov.au
Problem with a product or service you bought | ACCCaccc.gov.au
Help writing a complaint letter to business tool | ACCCaccc.gov.au
Help writing a complaint letter to business tool | ACCCaccc.gov.au
If a business won't fix a problem | ACCCaccc.gov.au
Repair notices | ACCCaccc.gov.au
Repair, replace, refund problem solver | ACCCaccc.gov.au
Repair, replace, refund, cancel | ACCCaccc.gov.au
Problem with a product or service you bought | ACCCaccc.gov.au
Claiming compensation | ACCCaccc.gov.au
Repair, replace, refund, cancel | ACCCaccc.gov.au
Repair, replace, refund problem solver | ACCCaccc.gov.au
Claiming compensation | ACCCaccc.gov.au
Repair notices | ACCCaccc.gov.au
Repair, replace, refund, cancel | ACCCaccc.gov.au
Specific products and activities | ACCCaccc.gov.au
Car hire | ACCCaccc.gov.au
Consumer rights and the National Disability Insurance Scheme | ACCCaccc.gov.au
Specialist disability accommodation contracts | ACCCaccc.gov.au
Electricity prices and plans | ACCCaccc.gov.au
Foreign currency and money exchange | ACCCaccc.gov.au
Home care services | ACCCaccc.gov.au
New caravans | ACCCaccc.gov.au
Private health insurance | ACCCaccc.gov.au
Solar panel systems and home batteries | ACCCaccc.gov.au
Travel delays and cancellations | ACCCaccc.gov.au
Consumers and businesses - Consumer Affairs Victoriaconsumer.vic.gov.au
Australian Consumer Law resources - Consumer Affairs Victoriaconsumer.vic.gov.au
Complaint handling - Consumer Affairs Victoriaconsumer.vic.gov.au
Drafting an effective code of conduct - Consumer Affairs Victoriaconsumer.vic.gov.au
Triennial review report example - Consumer Affairs Victoriaconsumer.vic.gov.au
Small business - Consumer Affairs Victoriaconsumer.vic.gov.au
Cars - Consumer Affairs Victoriaconsumer.vic.gov.au
Buying a new car - Consumer Affairs Victoriaconsumer.vic.gov.au
Car contracts and deposits - Consumer Affairs Victoriaconsumer.vic.gov.au
Car insurance for new cars - Consumer Affairs Victoriaconsumer.vic.gov.au
New car pre-delivery check - Consumer Affairs Victoriaconsumer.vic.gov.au
Rent-to-buy and novated leasing - cars - Consumer Affairs Victoriaconsumer.vic.gov.au
Warranties on new cars - Consumer Affairs Victoriaconsumer.vic.gov.au
Determining the age of the car - Consumer Affairs Victoriaconsumer.vic.gov.au
Car insurance for used cars - Consumer Affairs Victoriaconsumer.vic.gov.au
Buying a used car from a licensed motor car trader - Consumer Affairs Victoriaconsumer.vic.gov.au
Buying a used car online - Consumer Affairs Victoriaconsumer.vic.gov.au
Rent-to-buy - Consumer Affairs Victoriaconsumer.vic.gov.au
Car hire - Consumer Affairs Victoriaconsumer.vic.gov.au
Compensation claims -cars - Consumer Affairs Victoriaconsumer.vic.gov.au
Maintenance and repairs - Consumer Affairs Victoriaconsumer.vic.gov.au
Damage by contaminated fuel - Consumer Affairs Victoriaconsumer.vic.gov.au
Failing to collect your vehicle - Consumer Affairs Victoriaconsumer.vic.gov.au
Getting your car towed - Consumer Affairs Victoriaconsumer.vic.gov.au
If you are not happy with a car repair - Consumer Affairs Victoriaconsumer.vic.gov.au
Car services and repairs - Consumer Affairs Victoriaconsumer.vic.gov.au
Products and services - Consumer Affairs Victoriaconsumer.vic.gov.au
Business practices - Consumer Affairs Victoriaconsumer.vic.gov.au
Cash back free trials and bonus offers - Consumer Affairs Victoriaconsumer.vic.gov.au
False or misleading representations - Consumer Affairs Victoriaconsumer.vic.gov.au
Health claims - Consumer Affairs Victoriaconsumer.vic.gov.au
Misleading or deceptive conduct - Consumer Affairs Victoriaconsumer.vic.gov.au
Pricing - Consumer Affairs Victoriaconsumer.vic.gov.au
Carpet and curtain businesses - unfair contract terms - Consumer Affairs Victoriaconsumer.vic.gov.au
Case studies - unfair contract terms - Consumer Affairs Victoriaconsumer.vic.gov.au
When customers cancel - guidance for tourism businesses - Consumer Affairs Victoriaconsumer.vic.gov.au
Mobile phone providers - unfair contract terms - Consumer Affairs Victoriaconsumer.vic.gov.au
Recreational businesses - wording to limit liability for death or personal injury - Consumer Affairs Victoriaconsumer.vic.gov.au
Vehicle hire businesses - unfair contract terms - Consumer Affairs Victoriaconsumer.vic.gov.au
Door to door sales and telemarketing - Consumer Affairs Victoriaconsumer.vic.gov.au
Harassment and coercion - Consumer Affairs Victoriaconsumer.vic.gov.au
Pyramid schemes - Consumer Affairs Victoriaconsumer.vic.gov.au
Referral selling - Consumer Affairs Victoriaconsumer.vic.gov.au
Supply without a consumer request - Consumer Affairs Victoriaconsumer.vic.gov.au
Penalties - Australian Consumer Law and Fair Trading Act 2012 (Vic) - Consumer Affairs Victoriaconsumer.vic.gov.au
Penalties - Australian Consumer Law - Competition and Consumer Act 2010 Schedule 2 - Consumer Affairs Victoriaconsumer.vic.gov.au
General penalties - Consumer Affairs Victoriaconsumer.vic.gov.au
Penalties - unfair practices - Consumer Affairs Victoriaconsumer.vic.gov.au
Store policies - Consumer Affairs Victoriaconsumer.vic.gov.au
Bag search policies - Consumer Affairs Victoriaconsumer.vic.gov.au
'You break, you buy' policies - Consumer Affairs Victoriaconsumer.vic.gov.au
Price comparison services - Consumer Affairs Victoriaconsumer.vic.gov.au
Solar energy - Consumer Affairs Victoriaconsumer.vic.gov.au
Online shopping - Consumer Affairs Victoriaconsumer.vic.gov.au
Group buying and daily deals - Consumer Affairs Victoriaconsumer.vic.gov.au
Penny auctions - Consumer Affairs Victoriaconsumer.vic.gov.au
Online shopping safety tips - Consumer Affairs Victoriaconsumer.vic.gov.au
Problem with a service - Consumer Affairs Victoriaconsumer.vic.gov.au
Booking travel - Consumer Affairs Victoriaconsumer.vic.gov.au
Services caused damage to property - Consumer Affairs Victoriaconsumer.vic.gov.au
Services not fit for a particular purpose - Consumer Affairs Victoriaconsumer.vic.gov.au
Product does not have clear title - Consumer Affairs Victoriaconsumer.vic.gov.au
Product caused damage to other property - Consumer Affairs Victoriaconsumer.vic.gov.au
Product does not do what the salesperson said, or the consumer asked for - Consumer Affairs Victoriaconsumer.vic.gov.au
Product does not match the sample, description or demonstration model - Consumer Affairs Victoriaconsumer.vic.gov.au
Store or manufacturer responsibility - Consumer Affairs Victoriaconsumer.vic.gov.au
Disposing of high-value uncollected goods and vehicles - Consumer Affairs Victoriaconsumer.vic.gov.au
Disposing of low-value uncollected goods and vehicles - Consumer Affairs Victoriaconsumer.vic.gov.au
Disposing of perishable uncollected goods - Consumer Affairs Victoriaconsumer.vic.gov.au
Relevant charge for uncollected goods - Consumer Affairs Victoriaconsumer.vic.gov.au
Uncollected goods explained - Consumer Affairs Victoriaconsumer.vic.gov.au
When not to dispose of uncollected goods - Consumer Affairs Victoriaconsumer.vic.gov.au
Product safety - Consumer Affairs Victoriaconsumer.vic.gov.au
Play it safe at home - Consumer Affairs Victoriaconsumer.vic.gov.au
Product safety checklist for markets - Consumer Affairs Victoriaconsumer.vic.gov.au
Report an unsafe product - Consumer Affairs Victoriaconsumer.vic.gov.au
Refunds, repairs and returns - Consumer Affairs Victoriaconsumer.vic.gov.au
Chargeback - Consumer Affairs Victoriaconsumer.vic.gov.au
Insolvency - Consumer Affairs Victoriaconsumer.vic.gov.au
Linked products and services - Consumer Affairs Victoriaconsumer.vic.gov.au
Sales, seconds, factory outlets, second hand - refunds - Consumer Affairs Victoriaconsumer.vic.gov.au
Warranties - Consumer Affairs Victoriaconsumer.vic.gov.au
Investment scam - Consumer Affairs Victoriaconsumer.vic.gov.au
Fake tradies - Consumer Affairs Victoriaconsumer.vic.gov.au
If you are scammed - Consumer Affairs Victoriaconsumer.vic.gov.au
Scam Savvy - Consumer Affairs Victoriaconsumer.vic.gov.au
Scam quiz question descriptions - Consumer Affairs Victoriaconsumer.vic.gov.au
Small business scams - Consumer Affairs Victoriaconsumer.vic.gov.au
Computer repair scam - Consumer Affairs Victoriaconsumer.vic.gov.au
Overpayment scam - Consumer Affairs Victoriaconsumer.vic.gov.au
Unsolicited office supplies scam - Consumer Affairs Victoriaconsumer.vic.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au
Competition and Consumer Act 2010 - Federal Register of Legislationlegislation.gov.au

advocacy177

A body that exists to advise or represent people in this field, without operating or selling in it. Often the clearest writing on a subject, and still not the source of the rule.

Retailers push extended warranties, mislead on consumer rightschoice.com.au67
Kogan refunds and returns policy shows room for improvementchoice.com.au13
Faded receipts and proof of purchase - shoppingchoice.com.au12
https://www.choice.com.au/electronics-and-technology/home-entertainment/home-entertainment-networks/articles/digital-goods-that-disappearchoice.com.au11
Product recalls and safety – your rightschoice.com.au10
Refunds and returns in Australia – your rightschoice.com.au8
Problem with a service? Here's what to dochoice.com.au8
https://www.choice.com.au/shopping/consumer-rights-and-advice/your-rights/buying-guides/extended-warrantieschoice.com.au7
Best & worst appliance stores Australia: JB Hi-Fi, Kmart & morechoice.com.au5
Which generation is most (and least) likely to fight for its consumer rights?choice.com.au5
Australians push for stronger protections and repair rightschoice.com.au4
What every Australian consumer should know about their rightschoice.com.au3
Do you need an extended warranty?choice.com.au3
Origin Energy to refund over $270,000 following CHOICE complaint - CHOICEchoice.com.au3
What to do with a faulty product - Consumer rights and advicechoice.com.au2
Hard to reach, leaves you on hold: Time to fix bad customer servicechoice.com.au
The hard-to-reach businesses frustrating Australianschoice.com.au
Consumer complaints checklistchoice.com.au
How ombudsman services can help youchoice.com.au
Make the most of your representatives - shoppingchoice.com.au
Useful consumer rights contactschoice.com.au
20 years later, the Shonkys are more important than everchoice.com.au
The shoddy products and gimmicky gadgets we'll be avoiding in 2025choice.com.au
5 ways to take control of your consumer rightschoice.com.au
Rapid antigen test price gouging continueschoice.com.au
ACCC takes Fitbit to court for Australian Consumer Law violationschoice.com.au
AGL fined for misleading marketingchoice.com.au
Just two in five Australians have asked for a repair, refund or replacementchoice.com.au
Aussies still struggling to get refunds for faulty productschoice.com.au
How to avoid dangerous products this Christmaschoice.com.au
How to avoid dangerous Easter productschoice.com.au
Halloween warning: How to avoid a product safety scarechoice.com.au
Big business and penalties for bad behaviourchoice.com.au
Right to repair in Australiachoice.com.au
Door-to-door solar sales targeted in ‘super complaint’ to the regulatorchoice.com.au
Businesses taking advantage of the COVID-19 coronavirus put on noticechoice.com.au
Product safety wins CHOICE helped deliverchoice.com.au
10 times the Shonkys delivered for Australianschoice.com.au
CHOICE wins 2024 – looking back on the year that waschoice.com.au
'An incredible difference' – here are the top CHOICE wins of 2021choice.com.au
Five ways CHOICE helped consumers in 2022choice.com.au
CHOICE's biggest stories of 2024choice.com.au
Top tips for sales seasonchoice.com.au
Consumer champion: 'Sometimes it needs to just be us mob in the room'choice.com.au
Changing the system: A consumer champion at work - CHOICEchoice.com.au
Consumer groups call for stronger consumer guaranteeschoice.com.au
CHOICE calls for Australian Consumer Law changeschoice.com.au
Do salespeople understand consumer law?choice.com.au
Extended warranties and the Australian Consumer Law (ACL)choice.com.au
That’s discrimination! What businesses aren’t allowed to askchoice.com.au
DoorDash's new conditions prevent you taking class action – is that even legal?choice.com.au
EULA end user licence agreement hidden conditions and riskschoice.com.au
Seven out of 10 Australians misunderstand extended warranty rightschoice.com.au
CHOICE staff share their favourite Shonkys momentschoice.com.au
Fines, product safety and refunds targeted in final Consumer Law reportchoice.com.au
Fit for purpose? - shoppingchoice.com.au
Drip pricing and subscription traps on the chopping block - CHOICEchoice.com.au
Government vows to ban unfair business practiceschoice.com.au
Harper Competition Policy Review - Consumer rights and advicechoice.com.au
High-pressure sales tactics here to staychoice.com.au
How long should your washer, fridge, TV and other appliances last?choice.com.au
How to ask for a refund due to coronavirus cancellationchoice.com.au
How to protect yourself from buying unsafe productschoice.com.au
Our favourite Shonkys of all timechoice.com.au
First Nations consumer champion Bettina Cooperchoice.com.au
Non-disclosure agreements in Australiachoice.com.au
Most complained about businesses of 2023choice.com.au
Objection handling – the sales tactic to get you to buychoice.com.au
Amazon refunds, third-party sellers and consumer lawchoice.com.au
Op ed: Companies have no qualms telling straight out lieschoice.com.au
Consumers could soon have access to their own datachoice.com.au
Price gouging: COVID-19 rapid antigen test prices soarchoice.com.au
5 product safety battles CHOICE is still fightingchoice.com.au
How general safety laws work in the UKchoice.com.au
Products should be safe before hitting the marketchoice.com.au
Receipt refusal: Shoppers don't want to hand over personal data for receiptschoice.com.au
CHOICE Shiny Award winners for kindness during COVID-19choice.com.au
Shonky business practices on the risechoice.com.au
The place where a tube of toothpaste costs a day's salarychoice.com.au
The pros and cons of lay-by shoppingchoice.com.au
Unfair business practices that should be illegalchoice.com.au
The unfair business practices that are still legal in Australiachoice.com.au
Australia's weak product safety lawschoice.com.au
It's Shonky Awards time!choice.com.au
What to do if your new car has problems or is a lemonchoice.com.au
You now have the legal right to use cash… but not everywhere you'd expect - CHOICEchoice.com.au
World Consumer Rights Day: Transitioning to clean energychoice.com.au
The worst products of 2023 (so far)choice.com.au
Your rights as a consumer – harassment and coercionchoice.com.au
Misleading pricing – what is it, and what are your rights?choice.com.au
Pyramid schemeschoice.com.au
Telemarketers and door-to-door sales – Consumer rights and advicechoice.com.au
Unfair contracts - your rights - shoppingchoice.com.au
Your rights when you receive goods or services you didn't ask forchoice.com.au
What to do when a company collapseschoice.com.au
Energy customers left without power until they can paychoice.com.au
Why energy retailer GloBird is rejecting price-savvy customerschoice.com.au
Households stuck on the gas network to face soaring energy billschoice.com.au
The cheapest way to send packages overseaschoice.com.au
Finding a removalist - shoppingchoice.com.au
How to avoid shonky removalists - Shopping for serviceschoice.com.au
How much do legal fees cost in Australia?choice.com.au
NDIS recipients sued by service providerschoice.com.au
How to outsource cleaning, home maintenance and childcare.choice.com.au
Parcel delivery and postal problemschoice.com.au
Delayed deliveries and parcels – what are your rights?choice.com.au
Useful tips and checklist for moving housechoice.com.au
1st Energy Review - Energy Score & Ratingchoice.com.au
ACCC to act on CHOICE energy retailer ‘super complaint’choice.com.au
Consumers trust energy retailers less than supermarkets and bankschoice.com.au
AGL Review - Energy Score & Ratingchoice.com.au
Experts sound alarm on electricity demand tariffschoice.com.au
Experts alarmed as energy companies promote crowdfundingchoice.com.au
Alinta Energy Review - Energy Score & Ratingchoice.com.au
Amber Electric Review - Energy Score & Ratingchoice.com.au
Aurora Energy review - Energy Score & Ratingchoice.com.au
Best electricity providers: Diamond Energy and Amber Electricchoice.com.au
How Bring Your Bills Day is making a big differencechoice.com.au
CHOICE's fight against energy retailers' 'pay on time' discountschoice.com.au
Are you paying more than other customers for the same energy plan?choice.com.au
CovaU Energy Review - Energy Score & Ratingchoice.com.au
Why the electricity pricing safety net isn't workingchoice.com.au
Diamond Energy Review - Energy Score & Ratingchoice.com.au
Dodo Power & Gas Review - Energy Score & Ratingchoice.com.au
Complaints about electricity providers skyrocketchoice.com.au
Embedded networks are trapping customers with expensive electricitychoice.com.au
EnergyAustralia Review - Energy Score & Ratingchoice.com.au
EnergyAustralia pays $14 million for misleading customers on pricingchoice.com.au
Energy bill comparison siteschoice.com.au
Thousands of energy disconnections could have been preventedchoice.com.au
Residential energy disconnections on the rise againchoice.com.au
Energy Locals Review - Energy Score & Ratingchoice.com.au
Energy bills more likely an estimate during COVIDchoice.com.au
Energy pricing review fails to rein in the loyalty taxchoice.com.au
CHOICE files energy retailer ‘super complaint’ with the ACCCchoice.com.au
Energy and water companies are failing family violence victimschoice.com.au
Save on your energy billchoice.com.au
How essential service providers are failing to protect customers from family violencechoice.com.au
GloBird Energy Review - Energy Score & Ratingchoice.com.au
The $300 government energy rebate and how it workschoice.com.au
How hard is it to switch electricity companies?choice.com.au
Who makes sure your energy smart meter is accurate?choice.com.au
Locality Planning Energy - Energy Score & Ratingchoice.com.au
Lumo Energy review - Energy Score & Ratingchoice.com.au
Metered Energy - Energy Score & Ratingchoice.com.au
Mojo Power Review - Energy Score & Ratingchoice.com.au
Momentum Energy Review - Energy Score & Ratingchoice.com.au
What MyConnect isn't telling youchoice.com.au
Nectr - Energy Score & Ratingchoice.com.au
New energy rules aim to push back on the loyalty taxchoice.com.au
Victoria’s energy regulator to put a stop to same-name energy plans - CHOICEchoice.com.au
Energy regulator's new 'better offer' rules won't fix deeper problems with the marketchoice.com.au
Origin Energy Review - Energy Score & Ratingchoice.com.au
OVO Energy - Energy Score & Ratingchoice.com.au
Is your energy 'discount' actually a huge penalty?choice.com.au
Powerdirect Review - Energy Score & Ratingchoice.com.au
Powershop Australia Review - Energy Score & Ratingchoice.com.au
Why we need new rules to make gas prices fairerchoice.com.au
Queensland offers relief from smart meter demand chargeschoice.com.au
ReAmped Energy - Energy Score & Ratingchoice.com.au
Red Energy Review - Energy Score & Ratingchoice.com.au
Remote Aboriginal communities left behind in Australia's rooftop solar boomchoice.com.au
Shocking Energy: A timely parody to help explain your energy billchoice.com.au
How to switch to the best electricity providerchoice.com.au
Should people who can't pay their bills have their power cut off?choice.com.au
Simply Energy review - Energy Score & Ratingchoice.com.au
Smart meter opt-out officially ends in June, but some retailers will let you delaychoice.com.au
Retailers using smart meters to increase energy billschoice.com.au
Sumo Power Review - Energy Score & Ratingchoice.com.au
Energy switching myths bustedchoice.com.au
Powershop shock and the struggle to find green energy retailerschoice.com.au
Tango Energy Review - Energy Score & Ratingchoice.com.au
The worst performing energy retailerschoice.com.au
Victorian regulator takes Engie Energy to court for multiple hardship violationschoice.com.au
Victoria’s energy regulator hands out $24.5 million in fineschoice.com.au
Energy plans bundled with extras might not add up to a good dealchoice.com.au
Why it's worth considering a smaller energy retailerchoice.com.au

trade press6

A publication reporting on the field.

FMCG’s biggest sponsorships: Maybelline, Mecca, Carlton Draught and moreinsideretail.com.au
Meta says it has taken down 756,000 Australian teen accountsinsideretail.com.au
What to look for in an enterprise appointment scheduling platforminsideretail.com.au
What went wrong at Harvey Nichols – and what Frasers inheritsinsideretail.com.au
Why the rise of AI shopping is forcing merchants to protect loyaltyinsideretail.com.au
Metcash scales AI across B2B e-commerce platformretailbiz.com.au

vendor7

A company selling something in the field it is describing.

https://legalvision.com.au/how-do-the-consumer-guarantees-apply-to-services/legalvision.com.au10
https://legalvision.com.au/should-i-avoid-buying-parallel-imports/legalvision.com.au6
https://legalvision.com.au/unsolicited-consumer-agreements/legalvision.com.au6
https://legalvision.com.au/can-refuse-refund-sale-item/legalvision.com.au5
https://legalvision.com.au/new-national-gift-card-laws/legalvision.com.au4
https://legalvision.com.au/i-want-to-offer-lay-by-agreements-for-christmas-what-do-i-need-to-know/legalvision.com.au3
https://legalvision.com.au/legalities-surrounding-expired-gift-cards/legalvision.com.au1

other28

Anything else, including personal sites and archives.

https://www.kmart.com.au/consumer-guarantee-returns-policy/kmart.com.au30
https://www.bunnings.com.au/policies/returnsbunnings.com.au19
https://www.bigw.com.au/returnsbigw.com.au14
https://www.kmart.com.au/change-of-mind-returns-policy/kmart.com.au13
https://www.vcat.vic.gov.au/case-types/goods-and-services/apply-goods-and-servicesvcat.vic.gov.au11
https://assets.pc.gov.au/inquiries/completed/repair/report/repair.pdfassets.pc.gov.au9
https://sprintlaw.com.au/articles/creating-a-legally-compliant-no-refunds-policy-in-australia/sprintlaw.com.au9
https://sprintlaw.com.au/articles/free-repair-if-faulty/sprintlaw.com.au8
https://www.thegoodguys.com.au/gold-service-extrasthegoodguys.com.au8
https://www.ebay.com.au/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210ebay.com.au7
https://sprintlaw.com.au/articles/lay-by-agreements-legal-guide-for-australian-retailers/sprintlaw.com.au7
https://www.myer.com.au/returnsmyer.com.au6
https://www.pc.gov.au/inquiries-and-research/repair/report/pc.gov.au6
https://sprintlaw.com.au/articles/consequential-loss-meaning-in-australia-what-it-covers-in-contracts/sprintlaw.com.au6
https://sprintlaw.com.au/articles/how-to-use-small-claims-court-in-victoria-for-enforcing-business-debts/sprintlaw.com.au6
https://www.thegoodguys.com.au/returns-refunds-and-repairsthegoodguys.com.au6
https://www.amazon.com.au/gp/help/customer/display.html?nodeId=GKM69DUUYKQWKWX7amazon.com.au5
https://www.jbhifi.com.au/pages/extracarejbhifi.com.au5
https://www.kmart.com.au/marketplace-returns-policy/kmart.com.au5
https://sprintlaw.com.au/articles/parallel-imports-in-australia-legal-risks-rights-and-compliance/sprintlaw.com.au5
https://www.cars24.com.au/warranty/cars24.com.au4
https://www.officeworks.com.au/information/policies/return-policyofficeworks.com.au4
https://sprintlaw.com.au/articles/what-is-an-unsolicited-consumer-agreement/sprintlaw.com.au4
https://www.vcat.vic.gov.au/feesvcat.vic.gov.au3
https://cprc.org.au/confidenceindex26cprc.org.au2
https://cprc.org.au/confidenceindex26viccprc.org.au2
https://sprintlaw.com.au/articles/gift-card-expiry-laws-in-australia-legal-requirements-and-best-practices/sprintlaw.com.au1
https://www.vcat.vic.gov.au/case-types/goods-and-servicesvcat.vic.gov.au1