What the consumer guarantees actually cover
Every claim here is quoted from the ACCC, the Australian Consumer Law or a state consumer regulator, dated, and checked against the source it cites. Where the law settles a question, this site says so. Where the counter, the sign or the business-advice column repeats something the law does not support, it says that instead.
873 established claims across 31 subjects, from 535 sources. 367 more were written and refused by the grounding check. Some of what is established is established only as a repetition.
Acceptable quality
21 claims
Cancelling a service
18 claims
Change of mind
26 claims
Consequential loss
29 claims
Consumer guarantee
34 claims2 dated changes
Digital products
10 claims1 dated changes
Durability
48 claims3 dated changes
Extended warranty
36 claims1 dated changes
Faulty goods
38 claims2 dated changes
Gift card expiry
20 claims5 dated changes
Layby
34 claims
Major failure
11 claims
Manufacturer warranty
51 claims2 dated changes
Minor failure
16 claims
Motor vehicle guarantees
59 claims1 dated changes
No refunds sign
27 claims
Online purchases
34 claims2 dated changes
Overseas purchases
24 claims
Product recall
22 claims2 dated changes
Proof of purchase
47 claims1 dated changes
Reasonable time
19 claims
Refund
18 claims1 dated changes
Repair
21 claims
Replacement
31 claims2 dated changes
Sale items
28 claims
Services guarantees
31 claims2 dated changes
Small claims
27 claims1 dated changes
Spare parts
16 claims1 dated changes
Store credit
19 claims
Unsolicited consumer agreements
39 claims1 dated changes
Who pays for return postage
19 claims